Shipping Update: Oct 2019
To help speed delivery, we may divide your order into multiple shipments. This will not affect your shipping charges.
Depending on inventory availability, your product may come in a different sized bottle than expected, however, the quantity of product will stay the same. For example: If you order 1x16oz of a flavor, you may receive 4x4oz bottles if we do not have a 16oz in stock.
If you have any questions, we invite you to reach out to our customer service team via phone: 760-650-0200 or email: email@example.com
We thank you for your business and support.
Capella Flavors Team
For products that are in stock, please allow 3-5 business days for order processing (excluding weekends and holidays). If a product in your order is not currently available, you will be notified by customer service.
- Effective immediately: East Coast Shipping. All Capella Flavors orders now ship from our New Jersey facility.
- The cut-off time for Priority Overnight Shipments is 12:00pm EST. If your order is placed after the cut off it will not be shipped until the following business day.
- Priority overnight orders placed on a Friday will not arrive until the following business day.
- For more information on Saturday delivery options please call customer service at 760-650-0200
- Priority Overnight shipments are not guaranteed to arrive the next day. This is especially true if the package contains Dangerous Goods.
- A dangerous goods package contains a flavor concentrate that's considered a flammable liquid. To determine if your order contains a flammable liquid, please look for the flammable symbol on the product page or "F" on the product number.
- Capella Flavors will not provide refunds or credits for delayed Air packages containing flammable products.
- Capella Flavors will not provide refunds or credits for delayed Priority Overnight packages containing flammable products.
Our shopping cart will automatically offer you the best, most economical shipping options based on the destination and weight of your package.
For products that are in stock, please allow 5-7 business days for order processing (excluding weekends and holidays). If a product in your order is not currently available, you will be notified, and the product will be placed on back order.
- All duties and VAT taxes are the responsibility of the receiver
European Distribution Center:
We encourage our European customers to utilize our new distribution center located in Denmark for faster shipping times and more shipping options. Please visit www.capellaflavours.com to create an account.
We will do everything we can to process your order in the most efficient timeframe possible. Should you have any questions regarding our shipping policy or anything else please reach out to our customer service team at firstname.lastname@example.org
or call: 760-650-0200.
To determine if your order contains a flammable liquid, please look for the flammable symbol on the product page or "F" on the product number.