Shipping & Returns

What is your return policy?

All Sales are Final. Returns cannot be processed without prior authorization. Please see our Return Policy for further details.

How long will it take for my order to ship?

If you are shipping within the USA: For products that are in stock, please allow 3-5 business days for order processing (excluding weekends and holidays). If a product in your order is not currently available, you will be notified by Customer Service.

If you are shipping Internationally: For products that are in stock, please allow 5-7 business days for order processing (excluding weekends and holidays). If a product in your order is not currently available, you will be notified by Customer Service.

Please note: The cut-off time for Priority Overnight Shipments is 12:00 pm EST (9:00 am PST). If your order is placed after the cut off it will not be shipped until the following business day.

 For more information please review our Shipping Policy

Do you have any international resellers?

Yes! If you reside in Europe, please utilize Capella’s only authorized European distributor for your orders. Visit www.capellaflavours.com and set up your account today. 

If you are looking for other resellers, please visit our Find a Reseller section

Can I pick up my order?

No will-call services are available at this time. 

How will I know when my order has shipped?

You will receive an email with tracking information as soon as your order has shipped. 

What do I do if my product is damaged?

If you received a damaged package, please reach out to our customer service department. Photos of the inner and outer contents of your package will be requested. Photos can be sent to [email protected] with a short description. Someone from our claims department will reach out to you within 24 to 48 hours with the next steps.

What countries do you ship to?

*Insert Grid of Shipping Countries

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