Billing & Payment
The most common reason for a card to decline is the billing address not matching the one associated with the card. If you are 100% certain the billing zip code on your order matches with the one on your card then please contact your bank to make sure you have sufficient funds.
If you have any concerns please reach out to one of our customer service agents to assist. You can find the different ways to communicate on the Contact page.
Capella does not offer net terms at this time. All orders must be paid in full before your shipment is prepped.
For customers within the U.S., we accept all major Credit Cards, PayPal, and Wire transfers.
International customers have the option of using PayPal or Wire Transfer as payment methods.